Refund Policy

All non stocked items which are returned are subject to 20% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at or (916) 439-7570.

You can always contact us for any return question at or (916) 439-7570.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues reported after 2 business days will take longer to resolve.

Exceptions / non-returnable items
ALL FLEX ORDERS AND DOOR SALES ARE FINAL (BOTH INTERIOR & EXTERIOR). POCKET FRAMES ARE ALSO NONRETURNABLE OR REFUNDABLE.

Special orders are non-returnable or exchangeable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.